Rosemary Batt Call Center Research Materials

Rosemary Batt is the Alice Hanson Cook Professor of Women and Work at the ILR School, Cornell University. She is a Professor in Human Resource Studies and International and Comparative Labor. She received her BA from Cornell University and her Ph.D. from the Sloan School of Management, Massachusetts Institute of Technology. Her research focuses on comparative international studies of management and employment relations, with particular attention to the impact of financialization on management and employment and the globalization and restructuring of service industries and its impact on low wage workers. She previously coordinated the Global Call Center Project/. She has written extensively on human resource practices and their effect on firm performance, the quality of jobs, and wage and employment outcomes.

Her work has appeared in such journals as the Academy of Management Journal, British Journal of Industrial Relations, the European Journal of Industrial Relations, Industrial and Labor Relations Review, Industrial Relations, International Journal of Human Resource Management, and Personnel Psychology. She is co-author of Private Equity at Work (2014) with Eileen Appelbaum; co-editor of the Oxford Handbook on Work and Organization and co-author of The New American Workplace: Transforming Work Systems in the United States, Cornell University Press.